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FAQ SAFETY GAS TYPES MSDS GLOSSARY

Below are some of the most frequently asked questions of our customer service department.

Please review the questions below before contacting customer service. There is a good chance that you'll find the answer immediately.

• What is the temperature of my fuel?

• Why is my torch hard to light?

• Can I replace the igniter on my torch?

• My torch is defective, where can I get it repaired.

• Why will my torch not stay lit when tipped upside down?

• Do you sell replacement igniters?

• Which torch would you recommend to a professional contractor?

• Why in cold weather do I only get a small flame out of my torch?

• What is the warranty on the torch?

• Where can I buy an item that I can't find in a store?

• Why did my torch head break at the air holes?

• Can I take gas cylinders on an airplane?

• Which torch would you recommend for floor tile removal?

• My OX2550KC shows a plastic cylinder stand, but I received a small wire stand.

• I need a BernzOmatic MSDS sheet.

• How do I contact customer service?

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