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RESOURCES	RESOURCES : FAQ
FAQ SAFETY INFO GAS TYPES MSDS SHEETS GLOSSARY

Below are some of the most frequently asked questions of our customer service department.

Please review the questions below before contacting customer service. There is a good chance that you'll find the answer immediately.

• What is the temperature of my fuel?

• Why is my torch hard to light?

• Why will my torch not stay lit when tipped upside down?

• My torch is defective, where can I get it repaired.

• Can I replace the igniter on my torch?

• Do you sell replacement igniters?

• Which torch would you recommend to a professional contractor?

• Where can I buy an item that I can't find in a store?

• Why in cold weather do I only get a small flame out of my torch?

• What is the warranty on the torch?

• Why did my torch head break at the air holes?

• Can I take gas cylinders on an airplane?

• Which torch would you recommend for floor tile removal?

• My OX2550KC shows a plastic cylinder stand, but I received a small wire stand.

• How do I contact customer service?

• I need a BernzOmatic MSDS sheet.

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